Privacy Policy

Jen O’Bryan Counselling | Privacy Policy

​

Effective Date: 9 September 2026

​

At Jen O’Bryan Counselling, I am committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, make an enquiry, book an appointment or engage with my counselling and psychotherapy services.

​

I handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to my practice.

​

1. Information I Collect

​

Through my website and booking system, I may collect personal information including:

• Your name

• Your email address

• Your phone number

• Appointment and booking information

• Information you choose to provide through contact forms, booking forms or email enquiries

 

This information may be collected when you:

• Submit a contact or enquiry form

• Book a free initial conversation

• Book a counselling or psychotherapy appointment

• Contact me via email or phone

 

If you become a client, I may also collect sensitive and health information relevant to providing counselling and psychotherapy services. This may include information about your health, personal history, current circumstances and therapeutic care.

I may also collect website usage information through cookies and analytics or advertising technologies, including information such as your browser type, device information, pages viewed, website interactions and IP address.

​

2. How I Use Your Information

​

I may use your personal information to:

• Respond to your enquiries

• Arrange and manage appointments

• Provide counselling, psychotherapy and Breathwork services

• Communicate with you about your appointments or care

• Maintain appropriate client and practice records

• Manage administrative and billing processes

• Operate and improve my website and services

• Understand how people use my website

• Measure the effectiveness of advertising

• Meet my legal, ethical and professional obligations

 

Personal and health information provided in connection with counselling or psychotherapy will only be used or disclosed for purposes related to providing and administering your care, or as otherwise required or permitted by law.

​

3. Online Bookings and Wix

​

My website and online booking system are provided through Wix.

​

When you complete a contact form, book a free initial conversation or make an appointment through the website, information you provide may be collected, processed and stored through Wix and its associated services.

​

This may include your name, contact details, appointment details and other information you choose to provide when making a booking.

​

I take reasonable steps to limit the information collected through website and booking forms to what is necessary for managing enquiries and appointments.

​

Wix operates its own technology infrastructure and handles information in accordance with its own privacy and security practices.

​

4. Client Records and Information Security

​

If you become a client, I may maintain records relating to your counselling or psychotherapy, including information necessary to provide and document your care.

​

I take reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification or disclosure.

​

Where third-party technology providers are used to operate my website, booking system, communications or other aspects of my practice, information may also be processed or stored by those providers.

​

No method of electronic storage or transmission can be guaranteed to be completely secure.

​

5. Sharing Your Information

​

I do not sell or rent your personal information.

​

I may disclose personal information where reasonably necessary to:

• Service providers that support my website, booking system, communications or practice administration

• Other health professionals or service providers where you have provided consent or where this is appropriate for your care

• Professional advisers or supervisors where appropriate and subject to confidentiality requirements

• Government agencies, courts, regulators or other organisations where disclosure is required or authorised by law

• Respond to circumstances where there is a serious threat to health or safety and disclosure is permitted or required by law

 

Where third-party providers handle personal information on my behalf, I take reasonable steps to use reputable services with appropriate privacy and security practices.

​

6. Website Analytics, Google Ads and Cookies

 

My website may use cookies and third-party technologies including:

• Google Ads

• Google Analytics, if enabled

• Google Tag Manager

 

These technologies may be used to understand how visitors find and use my website, improve website performance and measure the effectiveness of advertising campaigns.

​

Depending on the technologies enabled on the website, information collected may include:

• IP address

• Browser and device information

• Pages viewed

• Website interactions

• Referral source

• Approximate location information derived from an IP address

• Actions taken after clicking an advertisement

 

Google and other technology providers may process this information in accordance with their own privacy policies.

I do not intentionally send counselling notes, information about your therapeutic discussions or other sensitive health information to Google Ads for advertising purposes.

​

You can control or disable cookies through your browser settings. Depending on the cookie settings available on this website, you may also be able to manage your preferences when you first visit the site.

​

7. Email and Electronic Communications

​

If you contact me by email or through the website, your communication may be transmitted and stored electronically.

While reasonable steps are taken to protect your privacy, email and other electronic communications cannot be guaranteed to be completely secure. Please consider this when deciding what personal or sensitive information to include in an initial enquiry.

​

8. Accessing or Correcting Your Information

​

You may request access to personal information I hold about you or ask me to correct information that is inaccurate, incomplete or out of date.

​

In some circumstances, access may be limited where permitted or required by law.

​

Requests can be made using the contact details below, and I will respond within a reasonable timeframe.

​

9. Links to External Websites

​

My website may contain links to external websites or services.

​

I am not responsible for the privacy practices, security or content of external websites. I encourage you to review the privacy policies of third-party services you choose to use.

​

10. Contact

​

If you have questions about this Privacy Policy, concerns about how your information has been handled, or would like to request access to or correction of your personal information, please contact:

​

Jen O’Bryan
Jen O’Bryan Counselling
Port Melbourne, Victoria

Email: jenobryan@internode.on.net
Phone: jenobryan@internode.on.net

​

11. Updates to This Policy

​

I may update this Privacy Policy from time to time to reflect changes to my services, technology, website practices or legal requirements.

​

The current version of this Privacy Policy will be available on this website.

​

​